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Blue Chip Windsurfing Ltd. Terms and Conditions of Trade
- ORDERING
You can place orders via telephone,
email or our websites. Please always quote your full name and address as well as the delivery address if it is different from your home address, your telephone number in case of any question.
Please always quote your full post code as this will speed up the process, please note it clearly. If you have any further question, please do not hesitate to contact us.
- MINIMUM ORDER VALUE
There is a minimum order value
which is £5. The minimum order value is calculated
including any delivery charge.
- DELIVERIES
The delivery will be effected by a carrier appointed by us.
For current delivery charges within UK: see
"Deliveries"
A
VAT receipt will be enclosed as part of the package address
label.
Royal Mail will not leave parcels elsewhere (regardless of
your instructions) if they require a signature.
Goods sent to your delivery address must be signed for. When
Carriers are unable to obtain a signature they leave a
card asking you to contact them. If no one contacts the
carriers, goods are returned to Blue Chip Warehouse and you
are liable for carriage charges incurred. We will contact
you concerning re-delivery.
(Please see our Terms and
Conditions.)
Please ensure that the receiver of the consignment inspects
the outer packaging and the contents of all parcels before
signing the carrier's delivery note.
If any part of your
order is defective or missing, please reflect this on the
carrier's note e.g. "damaged in transit" or "1 parcel only
received" etc. and refuse delivery of the damaged parcel
only and contact us immediately. Tel 0208 715 0040 or
info@windsurfer.co.uk
A signature of "received in good condition" will void any
subsequent claim for damage in transit.
Damaged Goods or Non deliveries:
All claims for damaged goods must be made to us in writing
within 2 days of receiving the consignment. All claims for
non delivery of an order must be made to us in writing
within 5 days of this email. Due to carrier and Royal Mail
insurance time restrictions, we cannot enter into any claims
for damaged or missing deliveries if the above dates are
exceeded.
Please retain all original packaging. Please note that for
courier companies to accept liability for damage caused in
transit we must inform them of any damage within 24 hours of
delivery. Therefore, you should inform us as soon as
possible following delivery of the Goods. Any claims made
after this time but within 5 days will be subject to our
discretion and thereafter any such claims may be considered
unreasonable.
-
Non Deliveries:
In the case where we (our designated delivery partner)
have attempted to deliver your order and there is no reply
and / or no response to a card left by our delivery partner,
The goods will be returned back to our warehouse where upon
we will unpack and allocate the items from the shipment
back into stock and credit your account with the cost of the
goods only less a 10% re-stocking charge and less the cost
of returning the shipment back to us.
-
Deliveries outside UK mainland:
For deliveries outside the UK mainland, we will charge you with the accruing freight costs. Should you need further information on this point, just send us an email stating your required articles and we will let you know the exact amount of freight costs. Please see
"Deliveries"
for a table of typical
UK freight charges.
-
Non delivery of
posted items to outside the UK mainland:
To claim for non delivery to any address outside the UK
mainland, we must be notified within 21 days
of our dispatch date of a non delivery. Any claims made for
non delivery after this time will be subject to our
discretion and may be considered unreasonable.
- PRICES
All prices are expressed inclusive of any VAT payable (where
applicable). Prices do not include the cost of delivery or
any other services.
All quotations and/or estimates
to supply goods and/or services are only valid for 1 month
(and subject to availability of stock) from the date of the
quotation/estimate unless specifically otherwise specified
within the written quotation/estimate.
We reserve the right, however, to change prices at any time
without notice to you. Every effort is made to ensure that
prices shown are accurate at the time you place your order.
Provided that your order has not already been delivered,
then if within 14 days of accepting your order a pricing
error is found in respect of any or all of the goods you
have ordered, we will notify you as soon as possible
detailing the mis-priced goods and offer you the option of:-
·
placing a new order at the correct price for those goods;
·
cancelling the whole of your order; or
·
cancelling your order for the mis-priced goods and
reconfirming your order for the correctly priced goods
If, within 7 days of receipt of our notice to you, you have
not responded by selecting one of the available options
above then:
·
if all of the goods you have ordered are found to be mis-priced
the entire order will be cancelled automatically and we will
refund or re-credit you for any sum
you have paid for those goods; or
·
If only some of the goods you have ordered are found to be
mis-priced, we will deliver the correctly priced goods but
we will
not be obliged to supply you with the
mis-priced goods. In these circumstances we will refund or
re-credit you for any sum
you have paid for the mis-priced
goods.
·
In the event that a pricing error is found by us, then the
above options shall only apply if your order delivery has
not
been completed.
- PAYMENT
The prices quoted in our Online Shop are including UK VAT at the current rate.
Unless paying in person with cash, we have a minimum transaction
amount of £5 for all card payments.
- VAT:
If you reside outside the UK but within the EEC and can supply a valid VAT
number with your order which will be verified by
UK Customs and Excise we will be able to deduct
the VAT element of your order from your invoice.
- VAT Form 407 Refunds: if you
are purchasing goods in the UK and reside as a non UK
resident, you can use the "vat form 407" to reclaim your vat
at the airport/ferry port as you take your purchase out of
the UK.
-
Jersey or Guernsey VAT free:
If you are
resident in Jersey or Guernsey, we will automatically deduct the
VAT element of your order from your invoice.
- For payment of your online order, you can choose between payment via valid
payment cards including:
      or payment in advance on our bank account.
- Sterling
We accept most major debit/ credit cards which will be charged in sterling.
Due to excessive bank administrative charges, we no longer
accept cheques.
- Euros
We accept Euros in cash at our current exchange rate. We
also accept most major debit/ credit cards which will be charged at the point of
sale in sterling and converted into Euros by your credit card company.
- Credit Card/Debit Card/Switch
No service charges for our customers using credit / debit
card payments
In case of payment with credit card, we ask you to state the complete number of the card (16 numbers), the expiry date, the owner of the card and the card verification number, which is on the backside of your card in the signature field, the last three digits. We will charge the invoice amount before despatching the goods.
- Export customers
Unfortunately, we are not able to accept card payments for
non UK residents for orders valued over £20. You may place
an order in excess of £20 and we will send an order
confirmation with details for you to complete your payment
via a bank transfer.
RETURN OF GOODS
- Items that on reflection you feel are not right for you:
You can return any item (apart from boards,
DVDs, electrical items, paints, water proof bags and all
items that are offered at reduced prices in our end of
season or end of line sale) within 14 days after
original invoice date and we will refund the selling price
of the item on condition that the
item is returned to us as originally packed, unused and undamaged. The customer will bear the freight costs of the return of articles.
All items offered at reduced prices will be deemed to be
part of an end of season or end on line sale.
- The above return of goods policy does not apply to
"Special order items "
"Special order items" cannot be returned for credit or exchange.
- Item that show possible defects in materials and/or production processes:
Should the item show possible defects in materials or production processes, we ask you to notify us about this immediately, whereas probable transport damages should be notified immediately to the driver. Please return these faulty goods back to us including a brief note describing the problem for us. Please contact us before returning bulky articles in order to find the most favourable way of sending it back.
The customer will bear the freight costs of the return of articles.
Please understand we will not accept receipt of goods that are not prepaid carriage.
Full warranty details
- In case of a warranty warranty repair or exchange, Gun Sails will bear the costs of
returning the item in question to a suitable UK address.
CHANGES
- We reserve the right to make technical alterations for improvement of products and quality without prior notice. There could be minimal differences in colour due to the graphic representation on the screen
and our catalogue or changes in production materials.
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